What our Customers say...

Storm Damage Testimonials

I HIGHLY RECOMMEND SERVPRO to anyone that needs emergency mitigation or restoration service. My roof had a leak and I chose SERVPRO based on the highly rated comments and they did not disappoint. They came the next day prepared with Containment requirements that mirror that of NASA and any aerospace company! They protected my home from the industrial work that was to come. They quickly got to work and mitigated all water damage in my home. Best of all, they kept me informed of every step and timeline. I'm waiting for my roof to get repaired before the restoration begins, SERVPRO will be the company that I will choose for the restoration!

Almost my entire first floor flooded on a Friday evening... After contacting SERVPRO in Chula Vista, they arrived at my house within 30-min followed by more crew soon after that.  They were very approachable and worked quickly to dry out the various areas and installed some powerful fans and heat generators that they left running for a few days to ensure everything would dry out completely and minimize the possibility of mold development.

They came back to check on the dryness and their reports were helpful for when I dealt with my insurance.

All in all I'd say SERVPRO in Chula Vista has been a very responsive team as well as very professional and approachable.

My bathroom flooded,
I was recommended this company, since last company I used wasn't good at all(service master)
So I decided to call them.
This is a franchise company, but they called me back quick and could schedule smoothly.
2guys came to my house, they were very polite and nice.
I felt comfortable during they were working.
Communication with them was great, which now days can't expect much from any kinds of businesses.
So over all I'm very satisfied.
Will used them again if I needed.

 

Unfortunately we had a late night water damage event (flooding downstairs) and called SERVPRO CV. They had their emergency response team at our home within an hour to begin removing the water, the first step in the water mitigation process (as we soon learned). The two man team proceed to vacuum up the water, pull back carpets, remove soaked padding, and placing the initial drying fans. The next day they returned to continue the process and begin assessing the damage for coordination with our insurance company. Over the last week the mitigation process continued with a very professional team, including removal of drywall, assistance with moving furniture to provided storage containers, and all other work required to for the continuing and final drying process. That work is now completed and we look forward to continuing to work with SERVPRO CV on the reconstruction phase. Overall, we could not have asked for better professional customer service. Their entire team understands the stress an event like this places on the homeowners and their demonstration of caring and empathy was truly first class.

Martin and his team were very helpful in dealing with the minor water and mold damage we had in the garage. Very professional and patient to address all of my questions and concerns. Amazing customer service!  

 

We had 2 unrelated floods within 2 weeks at our house. SERVPRO did both the demolition and the restoration. All the workers were very personable and competent. The quality of the work was excellent. When there was an issue, they fixed it without question. Whether it was drying the flooded areas, packing and unpacking the contents of our house, removing and replacing drywall, asbestos abatement, laying carpets, installing floors, painting- SERVPRO had experts to do each task. This whole ordeal was a very stressful ordeal, SERVPRO made it as bearable as possible.