What our Customers say...
They were very prompt and professional. They were very mindful and respectful of the property. Martin always lets me know what's the next step all the way to the end.
Thank you to Lorenzo, Rigo and Francisco.
I HIGHLY RECOMMEND SERVPRO to anyone that needs emergency mitigation or restoration service. My roof had a leak and I chose SERVPRO based on the highly rated comments and they did not disappoint. They came the next day prepared with Containment requirements that mirror that of NASA and any aerospace company! They protected my home from the industrial work that was to come. They quickly got to work and mitigated all water damage in my home. Best of all, they kept me informed of every step and timeline. I'm waiting for my roof to get repaired before the restoration begins, SERVPRO will be the company that I will choose for the restoration!
After working in the Real Estate business for the last 14 years, as a homeowner, water damage has always been my biggest fear! With that said, it finally happened! After many client recommendations through the years the ONLY person I thought to call was SERVPRO of Chula Vista. When I called in, I spoke to Carrie who took my information and let me know what the next steps were. She was very friendly, professional and reassuring during a stressful time. Within a few minutes I had a phone call from Martin and an appointment for him to come assess the damage. They are reassuring, professional, clean and followed all COVID protocols. I would defiantly recommend 100 times over. Great to do business with a company who looks out for the clients!
Very prompt and respectful. The guys were very fast and clean. Came into my house, performed their work and cleaned up for themselves. Thanks for the help.
Real happy with service and results.
Julio and Carlos were wonderful!!
Very helpful and informative.
Job was perfect, professional and quick, great workers, courteous.
Almost my entire first floor flooded on a Friday evening... After contacting SERVPRO in Chula Vista, they arrived at my house within 30-min followed by more crew soon after that. They were very approachable and worked quickly to dry out the various areas and installed some powerful fans and heat generators that they left running for a few days to ensure everything would dry out completely and minimize the possibility of mold development.
They came back to check on the dryness and their reports were helpful for when I dealt with my insurance.
All in all I'd say SERVPRO in Chula Vista has been a very responsive team as well as very professional and approachable.
I've used SERVPRO Chula Vista in the past and was very satisfied with their prompt service in addressing water damage caused by a leaking dishwasher. I made sure I had their number stored just in case I needed their service in the future. Recently, Martin came out to assess damage caused by a leaking bathtub on our second floor. He was polite, courteous, informative and honest. It was good to know that the damage wasn't as bad as I had expected. I highly recommend SERVPRO Chula Vista.
Master toilet refill valve got stuck and continued to overflow the tank. Water poured onto floor and leaked onto the ceiling below. Great experience with the SERVPRO dry-down and flood mitigation team. The initial assessment went smooth with Martin and he was honest and straight forward. They worked through the recent heatwave we had and checked the moisture content daily in prep for repair.
My bathroom flooded,
I was recommended this company, since last company I used wasn't good at all(service master)
So I decided to call them.
This is a franchise company, but they called me back quick and could schedule smoothly.
2guys came to my house, they were very polite and nice.
I felt comfortable during they were working.
Communication with them was great, which now days can't expect much from any kinds of businesses.
So over all I'm very satisfied.
Will used them again if I needed.
Couldn't be happier with SERVPRO Chula Vistas service. They were very helpful and took the time to explain everything in detail. They were always available to take my call and answer any questions I had. During this pandemic times are definitely weird but they took precautions and were always safe when entering my house.
Excellent and very professional work by the guys of SERVPRO, as well as customer service by Martin. Had water damage in my kitchen and laundry room caused by a neighbor above, and was pleasantly surprised that the work done had the affected areas look as good as new when the work was completed.
I also appreciate the safety measures because all this work happened during the COVID-19 lockdown, and I was concerned about it. No complaints at all. Thank you.
Unfortunately we had a late night water damage event (flooding downstairs) and called SERVPRO CV. They had their emergency response team at our home within an hour to begin removing the water, the first step in the water mitigation process (as we soon learned). The two man team proceed to vacuum up the water, pull back carpets, remove soaked padding, and placing the initial drying fans. The next day they returned to continue the process and begin assessing the damage for coordination with our insurance company. Over the last week the mitigation process continued with a very professional team, including removal of drywall, assistance with moving furniture to provided storage containers, and all other work required to for the continuing and final drying process. That work is now completed and we look forward to continuing to work with SERVPRO CV on the reconstruction phase. Overall, we could not have asked for better professional customer service. Their entire team understands the stress an event like this places on the homeowners and their demonstration of caring and empathy was truly first class.
Martin and his team are the real deal. They are what homeowners need when there's unforeseen trouble (water damages in my case). They were recommended to me by one of my neighbors who also used their services. SERVPRO really put us at ease by explaining and reassuring us about the whole process. They are very professional and answer any questions you have in a timely manner. They have a hard working, honest, bilingual staff that treats your home and valuables with consideration. I was so pleased with their work in the mitigation phase of my home that I've also decided to keep them for the repairs phase of my home. I know my home is in good hands when it's with SERVPRO CV. I 100% recommended this company to who ever has fire or water damages to their home.
We appreciate the chance to have worked with you!
The crews that came out were courteous, professional & accommodating. I would get a call in the morning to ask my availability and they would schedule their arrival to coincide with my schedule. I would highly recommend SERVPRO
Martin and his team were very helpful in dealing with the minor water and mold damage we had in the garage. Very professional and patient to address all of my questions and concerns. Amazing customer service!
Martin and his team were amazing! Very professional and polite. They made such a stressful situation so much more bearable. I highly recommend them.
Very professional crew that kept us informed in every step of the clean up work they did for us. All the crew wore masks while on the job which made for a safe environment.
The job was completed in the time that they gave us. We were very satisfied with the job SERVPRO did.
Great job went above and beyond make sure that your satisfied with everything..
They were very careful in every way. Clean, punctual, explain anything. Highly recommend for water damage clean up.
This was the 2nd time I have worked with Martin due to water damage in my home in the past 5 years! Both times he and his crew were professional and courteous. They were quick to start the mitigation process, they always made sure each part of the work they did was to my satisfaction, and they left the work areas cleaned up when they left each day. Plus the suggestion Martin gave me to get rid of the half wall in the kitchen and make a peninsula gave it a very modern look. There were some bumps in the road (with suppliers), but Martin's assurances that all would be well came true! I have a brand new kitchen and bathroom, and I love it! Thank you!
Martin Sr. (owner) and his son are simply the best contractors I have every worked with. From the very beginning they always replied promptly to every questions and concerns (most within 10 minutes), they worked with my schedule, and did a great job to restore my kitchen after a serious leak. His workers were extremely hard working, often staying late to finish a job. I also love it that they do not nickel-and-dime you when I asked them for minor additional improvements that I thought of after the contract was already agreed. Martin could have said, "that's another $100-200" (like other contractors), but he simply said, "I will add it for free," for my bathroom light, mirrors, kitchen ceiling lights. When they were putting in recessed lighting for my kitchen ceiling, his worker Victor noticed I had an old light at a corner I didn't think of replacing, and he asked me if I wanted that done too. I said yes, and he said he'd ask Martin for me. The next morning he came with another light to put it in for me so now all the lights are the same style and look nice. His worker took the initiative to suggest the improvement, and they did not charge me extra, now that is what I think a well run company should be. Martin noticed the HOA plumber did not fix the pipe well, so he sent his own plumber (within the hour) to re-route the pipes in the wall for a proper fix, and again at no additional cost. I managed some rentals before, and had Home Depot did a similar job for a lot more money and the job, the materials were not nearly as good. Also I must commend the extremely hard working Victor and Victor (two guys, same name) who did a lot of the work. I really appreciate these guys, they are true professionals. Honestly, the best.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Outstanding and excellent service. On time, I did not have to worry for anything. Amazing delivery of service, extremely professional.
From Google Positive: Professionalism, Quality, Responsiveness, Value
We had a leak in 02/2020 and the demolition team was good with tempering our expectations. Like, “You had a flood; nothing will be quick.” The real value was when we had our repairs completed by the construction side of the company. Everyone was so nice, respectful and helpful. The work was beautiful and they fixed all the little details that bothered me. The biggest save was when the flooring person noticed our pipes were not turning off at the valves. We had a plumber out same day to fix it. I valued having the staff being so knowledgeable, outside their scope.
We had 2 unrelated floods within 2 weeks at our house. SERVPRO did both the demolition and the restoration. All the workers were very personable and competent. The quality of the work was excellent. When there was an issue, they fixed it without question. Whether it was drying the flooded areas, packing and unpacking the contents of our house, removing and replacing drywall, asbestos abatement, laying carpets, installing floors, painting- SERVPRO had experts to do each task. This whole ordeal was a very stressful ordeal, SERVPRO made it as bearable as possible.
Very thankful for the prompt and professional service!! They came the same day we called them and were very professional, friendly & honest. Would definitely recommend to friends & family!!
These guys are the best. We had a flood and they arrived within an hour at 3 am in the morning. They cleaned up all of the water and dried the floors and walls thoroughly. We used them for the reconstruction and could not be happier. Their employees are very kind and courteous. The house looks better than before the flood happened.
"SERVPRO personnel are professional, respectful, and trustworthy."
"Very Neat & Clean!"
"Martin, I thank you from the bottom of my heart for the good job that your crew did to my kitchen. God bless you and all your crew."
"We were so happy with the work your guys did ... We have some other options to get the work done, but I know the job will be done right with you guys. Thank you!"
"Thank you so much for checking in with us. All is well here, and I am just so impressed with the job Martin's SERVPRO company did, they took care of everything, they even booked the demo crew, plumber, drywaller, and all I had to do was open the garage door!"
"Highly satisfied with all aspects of work performed!"